Call 1800 875 204 for support

Frequently Asked Questions

  • Q
    Question: What does Step Together do?
    A
    Answer:

    Step Together is a helpline and online service for the community and individuals, looking for help on how to best protect and support those who may be vulnerable to violent extremism. Our website provides easy access to information to help answer some of your questions as well as who to contact if you have more serious concerns. Our trained support staff are here to help answer your questions, every day, 7am to 9pm.

  • Q
    Question: What is violent extremism?
    A
    Answer:
    Violent extremism refers to a person or group who justify or use fear, terror and violence to achieve ideological, political or social change.
    Before it becomes a law enforcement issue, it is usually a social problem. With the right information and support services, those close to them can help vulnerable people move away from dangerous behaviours to keep them and the community safe. That’s what Step Together aims to do.
  • Q
    Question: What are the signs of someone participating in or being vulnerable to trying to effect political or social change through violence?
    A
    Answer:

    There is no single profile for those likely to turn to violence to bring about political or social change. However, behavioural changes that may be of concern include increased social isolation or withdrawal, or intense political, ideological or religious interest, but there may also be others. Sometimes there may be indicators of other underlying issues such as mental health problems or feelings of social isolation. If you are concerned about someone you know, please speak to our trained support staff who will provide information and identify support services that may assist you.

  • Q
    Question: What is countering violent extremism?
    A
    Answer:

    Countering violent extremism or “CVE” work is focused on reducing politically, ideologically or religiously motivated violence in the community. CVE is a necessary complement to law enforcement. CVE work seeks to reduce the risk of violent extremism by providing early support to get to the root of the problem and to reduce the potential impact of those advocating violent extremist ideologies.

  • Q
    Question: What can we do to reduce occurrences?
    A
    Answer:

    People seeking to bring about political or social change through violence are usually a social problem before their behaviour becomes a law enforcement problem. Providing the right information and support services can help us reach out to vulnerable people and keep the community safe.

    Acting and dealing with issues early on is the best method of helping those at risk of involvement, and can offer them a better path to take. There are lots of things you can do:

    • Maintaining open communication is often the most important thing. A positive relationship is the starting point from which other types of help and support can be built and can even be an effective intervention. Even if the individual decides to break contact with close friends or family, these same people can provide a lifeline to those needing help in the future.
    • It’s important to listen and try to understand an individual’s reasons for their troubling behaviour in order to assist them. Even if you disagree with what they are saying, it’s important that they know they are accepted and supported as a person.

    We can take a step to change the course of a vulnerable person’s life with timely support and information. That’s what Step Together is all about.

  • Q
    Question: What happens to my information?
    A
    Answer:

    Information is held in accordance with NSW privacy legislation. You can seek help and support from Step Together without the fear of law enforcement being involved or from your identity being recorded. However, if we become aware of a serious and imminent risk to the safety of yourself or others, or that a crime may be committed, we will encourage you to contact emergency services or the police and we may need to as well.

  • Q
    Question: Can I call the Step Together helpline and remain anonymous?
    A
    Answer:

    Yes, you can request that you remain anonymous. Step Together is a confidential support service, however, information may be disclosed to third parties for reports of criminal offences, and imminent risk to yourself or others. As a Health Record, this call is recorded and stored securely and may be used for duty of care, quality and training purposes. More information on privacy and rights can be found on the Step Together Privacy Statement. Remember, you are doing this because you care about someone and are concerned for them and providing personal information may be necessary in order to get the help you need.

  • Q
    Question: Is the helpline the same thing as the National Security hotline?
    A
    Answer:

    No. Step Together provides help and referrals to services that can assist individuals who may be vulnerable to violent extremism but is not a way to report individuals to police or security services.

    If you believe you have information about terrorist threats you are encouraged to call the National Security Hotline or Police directly.

  • Q
    Question: What can I do if I'm concerned by the behaviour of someone I know?
    A
    Answer:

    Sometimes you know something is wrong, but you don’t know what to do. It can be scary. Getting help is the first step toward doing what’s best for someone you care about.

    The most helpful response is early action by concerned families, friends and communities and other services where needed.

    If you are worried about someone you know or are concerned by behaviour you have seen, please call us on 1800 875 204. We are here to offer information and support that may help you or guide you to someone who can.

    If you feel you cannot call the Step Together helpline or another service provider then ask someone you trust, such as a family member, friend, professional or community leader to assist you.

     

  • Q
    Question: What if someone is threatening to harm themselves or others?
    A
    Answer:

    If someone indicates they are going to harm themselves or other people, and is planning or intending to commit a violent act, this should be taken very seriously and must be acted upon immediately. Please call triple zero (000) if someone is seriously injured or in need of urgent medical help, if your life or property is threatened, or if you have just witnessed a serious accident or crime.

    If someone is threatening self-harm or suicide, take them to hospital or call 000.

     

  • Q
    Question: Where can I go for more information?
    A
    Answer:

    If you need more information or would like to learn more about how you can help someone at risk of violent extremism, please contact us on 1800 875 204.

    You can find local services in NSW to support yourself or people you know online using HSNet. HSNet is a free website available to anyone looking for a service in NSW.

    For additional services that you can go to for help, please see the following organisations that can also support you, those you care about and your community.

Additional Services

For additional services that you can go to for help, please see the following organisations that can also support you, those you care about and your community.

Talk it over Mens Line Australia Logo
MensLine

MensLine Australia is a professional telephone and online support and information service for Australian men 24 hours a day, 7 days a week. Call 1300 78 99 78 or visit www.mensline.org.au

Visit Website
Suicide call back service - free counselling
Suicide Call Back Service

Suicide Call Back Service provides free phone, video & online counselling for anyone affected by suicide 24 hours a day, 7 days a week. Call 1300 659 467 or visit www.suicidecallbackservice.org.au

Visit Website

E-safety and online materials support

There are a number of websites and services that provide information about cyber and e-safety.

The Office of the Children’s eSafety Commissioner provides online safety education for Australian children and young people, a complaints service for young Australians who experience serious cyberbullying, and addresses illegal online content through the Online Content Scheme.

Where can I report a crime or an emergency?

Triple Zero
000

Freecall 000 to reach police, ambulance or fire services if

  • Someone is seriously injured or in need of urgent medical help.
  • Your life or property is being threatened.
  • You just witnessed a serious accident or crime.
Call 000

Police Assistance
Line

The Police Assistance Line (131444) operates 24hrs a day, 7 days a week.

Call the Police Assistance Line if you are a victim of a crime, other than life threatening or time critical emergency situations. You can report crime to your local police over the phone and receive assistance with general police inquiries.

Call 131 444

Crime
Stoppers

Report crime information anonymously on 1800 333 000.

Crime Stoppers has become an integral part of community safety with the information gathered and supplied by the community essential to assisting our police agencies with crime solving and prevention.

Call 1800 333 000

National
Security Hotline

If you wish to report suspicious activity, you can contact the National Security Hotline by calling 1800 1234 00 or emailing [email protected]

The National Security Hotline is the single point of contact for the public to report possible signs of terrorism. It also provides information to callers on a wide range of national security matters.

This free call allows you to report something that you know, have seen or have heard that you believe is of concern. Trained operators take every call seriously and you can remain anonymous.

If you would like more information about what should be reported, visit the National Security website.

Call 1800 1234 00